Organizations
Master the hierarchy of Duster. Manage teams, billing, and access control.
Organizations
An Organization is the central command center in Duster. It acts as the secure container for all your resources, from users and projects to sensitive integrations and billing details.
Core Concepts
Understanding how an Organization is structured is key to scaling Duster across your company.
1. The Container
Think of an Organization as your company's "Tenant".
- Billing Boundary: All subscription charges are aggregated here. You only pay for one plan per organization.
- Integration Hub: Connect your Slack workspace or Linear instance once, and they become available resources for all projects within the organization.
- Security Realm: Access policies and role-based permissions are enforced at this level.
2. Projects & Teams
Inside an organization, work is divided into:
- Teams: Groups of users (e.g., "Mobile Eng", "Support").
- Projects: Specific buckets for triage (e.g., "iOS Bugs", "Feature Requests"). Note: Projects are often mapped one-to-one with your Linear Teams.
Lifecycle States
Your organization changes behavior based on its lifecycle state:
| State | Description | Restrictions |
|---|---|---|
| ONBOARDING | Freshly created. | You are guided through the setup wizard. No background jobs run yet. |
| ACTIVE | Fully operational. | All systems go. The Boring Engine is actively processing messages. |
| SUSPENDED | Billing issue. | Processing is paused. No new issues will be created until payment is fixed. |
Roles & Permissions
We keep it simple with two primary roles:
Admin
- Who: The creator and trusted technical leads.
- Powers:
- Manage Billing & Subscription.
- Connect/Disconnect Global Integrations (Slack/Linear).
- Invite or Remove members.
Member
- Who: PMs, Engineers, Support staff.
- Powers:
- View all Insights and Projects.
- Create and Edit custom SOPs.
- Manually trigger or adjust Duster actions.
- Cannot modify billing or global keys.
Best Practice
For most companies, one Organization is enough. Even if you have multiple products, you can manage them via separate Projects within the same Duster Organization. Only Create a second Organization if you need completely separate billing or are a consultancy managing multiple clients.